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At the official opening of a brand-new FrontCounter BC office in 100 Mile House, Minister of Forests, Lands and Natural Resource Operations Steve Thomson also announced the expansion of the service’s dedicated call centre.

"Business is booming – especially in the natural resource sector," said Minister of Forests, Lands and Natural Resource Operations Steve Thomson. "The new FrontCounter BC office in 100 Mile House provides residents and businesses a local office to assist with their natural resources needs.”

(Photo: BC Gov Photos' photostream on Flickr.)

The expansion and opening further supports the ‘Canada Starts Here: BC Jobs Plan’ by providing easier access to government services that will help to enable quicker job creation and support regional economic development.

The 100 Mile House location is the second FrontCounter BC office to open this year, and the 14th since January 2011. It is a key part of the Province’s new integrated approach to the natural resource sector and will provide residents and businesses in the Cariboo region with a local office for their natural resource business.

FrontCounter BC’s dedicated call centre provides free access to personalized help with natural resource inquiries and application packages from anywhere in the province. The call centre enhancements include three new permanent agents in the Chilliwack, Castlegar and 100 Mile House offices and advanced training for improved client service. Currently, the call centre handles more than 21,400 inquiries annually. The additional agents are being trained to meet the projected increase in inquiries.

FrontCounter BC is a single-window service for clients of the natural resource sector. FrontCounter BC was created in 2005 with eight locations, a dedicated call centre and online applications, and will continue to expand to more locations across B.C. in the coming months.